Image & Etiquette Institute of Los Angeles

Diana Olson & Company/Diana's Color Collage                 Since 1980

Civility: 25 Rules of Considerate Conduct

Appearance, Behavior & Communication Skills


1. Be attentive and open-minded before speaking

2. Acknowledge others

3. Think the best

4. Listen with your eyes, ears and heart

5. Show kindness by using good manners

6. Speak kindly with restraint and respect

7. Don't speak ill

8. Accept and give praise

9. Respect even a subtle "No"

10. Respect others' opinions

11. Mind your body

12. Be agreeable or just "Agree to Disagree"

13. Keep it down (Rediscover Silence)

14. Respect other people's time by being punctual

15. Respect the personal space of others

16. Apologize sincerely while using humility and empathy

17. Assert yourself using sensitivity and respect

18. Avoid questions that violate personal boundaries

19. Care for your guests by offering warm hospitality

20. Be a considerate guest by showing thoughtfulness

21. Ask only considerate and reasonable favors

22. Refrain from idle complaints by offering solutions

23. Accept and give only constructive criticism

24. Respect the environment and be gentle to animals

25.  Accept responsibility and Avoid blame and shame


- Professor PM Forni, Johns Hopkins University